Terms of Service
Last updated: [DATE — draft]
1. Agreement
By using Trustword or submitting a signup request, you agree to these Terms. If you use the service on behalf of a business, you represent that you have authority to bind that business. [Governing law and entity TBD.]
2. The service
Trustword helps you draft and post replies to Google reviews via Google Business Profile, flag negative reviews, and receive a weekly digest. Features, reply modes (all reviews vs. negative/1–3 star), and availability may change. Yelp and other platforms are not supported at launch.
3. Your responsibilities
You are responsible for the accuracy of business information you provide, for authorizing Google access, and for the content of replies posted to your listing. You must not use the service for unlawful, deceptive, or harassing content. AI-generated drafts can err — you remain accountable for published replies.
4. Free trial & pricing
We may offer to reply to your last 10 unanswered Google reviews free, subject to eligibility and capacity. Paid plans are currently offered at $49 (Starter, up to 25 replies), $99 (Pro, up to 100 replies) and $199 (Unlimited) per month, cancel anytime. [Billing, refunds, taxes, and trial limits TBD with counsel.]
5. Intellectual property
Trustword’s software, branding, and site content are owned by us or our licensors. You retain rights to your business content and review replies. [License grant for operating the service TBD.]
6. Disclaimers & limitation of liability
The service is provided “as is.” We do not guarantee ranking improvements, review volume, or specific business outcomes. [Cap on liability, indemnity, and warranty disclaimers must be drafted by counsel before launch.]
7. Termination
Either party may cancel. We may suspend access for misuse or nonpayment. [Data return/deletion on termination TBD.]
8. Contact
Questions: hello@trustword.example. [Physical address TBD.]